I’ll be honest. After having been to hundreds of hotels I’ve never once left a review until this moment. Scottsdale was just supposed to be a quick stop over on my way to Dallas and the Hyatt Place was a random pick. My plans changed… The staff at Hyatt Place were phenomenal. They helped me get a first floor room because I had to carry electronics from my car. They were patient when I left my card in my room (4 times). But most of all they were friendly in what felt like a very genuine way. On top of that the room beat my expectations and the accommodations were excellent. I have to give a special shout out to the receptionist Sofi. I was only going to stay in Scottsdale for one day, but she gave me such great information about the surrounding area, recommended places to eat, things to do, activities to partake in, and bars to check out that I decided to stay another day to see it all. I could tell that she genuinely enjoyed helping me and the other guests and the customer service I received from her was second to none. Again, the rest of the staff were also so great and helpful, but she really stood out and I booked a Hyatt place on my next stop.
I usually don't post about things, but I also usually don't read reviews. I'm not an expert in hotels just to clarify. But I thought it was nice when they provided little ear plugs in case someone wanted to sleep while others stayed awake. Then as I was trying to sleep I realized the ear plugs were because the whole room had this weird vibration and winding noise. CONSTANTLY. I didn't notice it before but in the dead of the night, there was no silence. The ear plugs were a must. And it was a Wednesday... No nightclub was bumping in the surrounding area.
Nice hotel. Morning breakfast needs some improvement. Rooms are spacious and comfortable. Great location. I still cannot figure out the restaurant situation - where is it? Bathroom is small however. Nice place and I will certainly return. The three ⭐️is really because of the breakfast
Staines on the floor and holes in the sheets. The room smelled of sewage. I told the desk and they sent housekeeping.. which made it then smell like perfume mixed with sewage! They had no rooms to change to. Front desk was very nice and offered me points on my membership... Would of preferred a discount!!! Beds are rocks and breakfast.... Berries frozen solid, potatoes cold! Oatmeal and coffee good. Service at desk awesome. But wouldn't stay again!
This place was a great disappointment after staying at other Hyatt Places. Needs a refurb. Limited seating for breakfast. Paper plates and plastic cutlery. You have to be joking. Limited and poor breakfast choices. Pokey bathroom!!! Limited space for luggage in room. Could and should be much better.